Course curriculum

    1. Welcome to Dealing with Difficult Stakeholders

    1. Stakeholders DEFINED

    2. Who are your stakeholders?

    1. The 12 Steps

    2. Step 1: Be Responsive

    3. How to be responsive to stakeholders AND keep work/life balance

    4. Step 2: Be Humble

    5. Why is humility important in managing stakeholders?

    6. Step 3: Try to/and Understand

    7. How far should you go in trying to understand stakeholders?

    8. Step 4: Demonstrate You’ve Heard Them

    9. Getting a stakeholder exactly where you want them

    10. Step 5: Be Open About Constraints

    11. How to see constraints as opportunities

    12. Step 6: Be Realistic

    13. Keeping your stakeholders head out of the clouds

    14. Step 7: Push Back

    15. Leading stakeholders to treat you with respect

    16. Step 8: Be Human

    17. We NEVER cease to be human

    18. Step 9: Be Collaborative

    19. We are better together

    20. Step 10: Stand Firm on Your Ethics

    21. A PM's Code of Ethics is their greatest asset

    22. Step 11: Be Patient

    23. Patience is a virtue; even in stakeholder management

    24. Step 12: Compromise

    25. Win-wins are also lose-loses

    1. A final look at the 12 Steps. . .

    2. 12 Steps Goodbye video

About this course

  • $97.00
  • 30 lessons
  • 0.5 hours of video content

Instructor

Co-Founder Amber McMillan

Amber is a diversely skilled professional with a unique approach for innovating and leading projects in various environments. With experience in all aspects of project, change and people management as well as operations and organizational strategy, she is committed to the highest of standards, works diligently to create positive working environments and is motivated by her own contagious enthusiasm. With tangible credentials and over 25 years of experience in both profit and not-for-profit environments, she is well equipped to contribute her skill set in complex organizations in need of dynamic and proprietary services.

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